Terms of service
Last updated: 2 August 2026
These Terms of Service (“Terms”) govern use of ganxostudio.com and purchases from Ganxo Studio. The Legal Notice identifies the legal seller. By using the Website, creating an account or purchasing a product, you agree to these Terms.
1. About Ganxo Studio
Ganxo Studio sells its products directly through the Website. Products are not sold by third-party sellers through ganxostudio.com.
The legal seller is Guillem Muñoz Manzano, a self-employed sole trader operating under the trading name GANXO STUDIO.
2. Eligibility and accounts
You must be at least 18 years old and legally capable of entering into a binding contract to make a purchase.
You must provide accurate and current information and keep your account credentials secure. You are responsible for activity carried out through your account unless caused by a failure for which Ganxo Studio is legally responsible.
Ganxo Studio may suspend an account where reasonably necessary to investigate fraud, misuse or payment failure.
3. Products
All Ganxo Studio pieces are brand new, handcrafted and one of a kind. Each outfit is made from 100% natural linen sourced in Spain and organic cotton, and is handmade by a seamstress in Lleida, Catalonia. No two pieces are identical, and no replica of a sold piece will be produced.
Pieces are pre-made, cannot be customised and are sold as shown. Minor variations and handmade characteristics are part of each unique piece and are not defects. Product photographs and descriptions aim to represent each item accurately, but screen colours may vary.
4. Availability and orders
Only products expressly offered for sale on ganxostudio.com can be purchased through the Website. Pieces marked as sold out, unavailable or not available for checkout cannot be purchased.
An order is subject to product availability, payment verification and fraud checks. Ganxo Studio may refuse or cancel an order where required by law or where there is a genuine pricing, technical, availability, stock-allocation or fraud-related error. Where payment has already been collected, it will be refunded unless retention is permitted by law.
5. Prices, VAT, promotions and currency
Prices on ganxostudio.com are displayed primarily in euros (EUR). For customers in Spain and the European Union, displayed consumer prices include applicable VAT where required by law, unless the checkout expressly states otherwise.
Product prices are displayed on the Website. Products may be shown with a temporary promotional sale price. Shipping costs are calculated separately and shown at checkout before payment.
If a customer purchases from outside the European Union and checkout is available for that destination, customs duties, import taxes and local charges imposed after dispatch are the buyer's responsibility unless the checkout expressly states otherwise.
6. Payment
Available payment methods are those displayed at checkout. Payment providers process payment details under their own terms and privacy notices.
7. Shipping, returns and statutory rights
The Shipping Policy and Returns and Refund Policy form part of these Terms. Nothing in these Terms excludes or limits mandatory consumer rights, including rights relating to withdrawal, defective goods, non-conforming goods or legal guarantees.
Consumers in Spain benefit from the statutory conformity guarantee applicable to goods, which is generally three years from delivery for new goods. Consumers in other countries retain the mandatory legal guarantees applicable in their country.
8. Prohibited conduct
You must not:
- place orders without a genuine intention and ability to pay;
- use automated systems to interfere with Website operation, checkout, stock or pricing;
- attempt unauthorised access, introduce malicious code or disrupt the Website;
- use the Website or products in breach of applicable law.
9. Website availability
Ganxo Studio aims to keep the Website available and accurate but cannot guarantee uninterrupted operation. Planned or emergency maintenance, third-party failures or events beyond reasonable control may affect availability.
10. Liability
Ganxo Studio does not exclude or limit liability where doing so would be unlawful, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
Subject to mandatory law, Ganxo Studio is not responsible for indirect or unforeseeable losses, losses caused by the buyer's breach, or delays caused by customs, carriers or events beyond Ganxo Studio's reasonable control.
11. Changes to these Terms
Ganxo Studio may update these Terms prospectively. The version in force when you place an order will govern that transaction, unless a change is required by law.
12. Governing law and disputes
These Terms are governed by Spanish law. If you are a consumer, this does not deprive you of mandatory protections or jurisdiction rights under the law of your country of residence.
Before starting a formal dispute, please contact admin@ganxostudio.com so that Ganxo Studio can try to resolve the matter.
13. Contact
For questions or complaints, contact:
Guillem Muñoz Manzano, trading as GANXO STUDIO Carrer Virginia Woolf 10, PB 1a 25005 Lleida, Spain Email: admin@ganxostudio.com Tax identification number: 47901064E Telephone: +34 609 906 876